9619: Managed Services Engineer II

Raleigh, NC 27617 USA
Technical
This position has been filled
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Our client is seeking a Managed Services Engineer II for their Raleigh-Durham, NC location. The Managed Services Engineer II will work to efficiently maintain their ticket board, call que and onsite calls, while ensuring their tickets close with a high level of accuracy and communication with the customer.

Key Qualifications:

  • A+ and Network+ certifications required for this role
  • Associates Degree in Computer Technology or Related Field and/or 2 years prior help desk experience
  • Strong, client facing communication skills; you will be advising the client on account status, ticket changes, and answering general questions
  • Ability to account for time and ticketing in ConnectWise with a keen eye for detail and accuracy; detailing work completed, and ticket status
  • Experience working with Microsoft 365 Suite, Windows Servers, ConnectWise, Remote Desktop, Watchguard, and Datto a plus
  • Knowledge of basic LAN/WAN troubleshooting necessary
  • Strong organizational and documentation skills
  • Works well with team members, and interacts positively in a team environment

Service Technician

Raleigh, NC 27617 USA

This position has been filled