9391: Technician
Technician needed for independent dealer in Springfield, MO. Industry experience is required and certifications on our client’s OEM are preferred.
Purpose:
- Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.
- Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory.
- Maintains customers’ operations by maintaining equipment performance; providing training.
- Provides high level of customer service and technical support via the telephone, online, or in person.
Duties:
- Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments.
- Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.
- Ensure service work is not disturbing the daily activities of the organization.
- Sets-up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by customer.
- Installs systems and products by ordering and delivering components; installing equipment; programming systems; completing acceptance tests.
- Maintains office equipment parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; stocking items.
- Maintain equipment through proper testing and troubleshooting.
- Provide technical support and troubleshooting for all service department programs and manage service tickets.
- Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals.
- Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
- Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.
- Documents service actions by completing forms, reports, logs, and records.
- Complies with regulations by adhering to codes, specifications, and rules.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills / Qualifications:
Functional and Technical Skills; Higher consideration given to candidates with OEM certification; IT knowledge, moderate to above average computer skills; Prior experience with printer support, manufacturing, or service preferred; Solid Technical Support Skills; Mechanical Inspection Tools; Tooling; Equipment Maintenance; On-Call; Customer Service; Customer Training; Client Relationships; Results Driven; Organization; Problem Solving; Attendance; Flexibility; Multi-Tasking; Independence; Team-player; Verbal Communication; Written Communication; Quality Focus; Reporting Skills; Office Experience – General, Job Knowledge; Confidentiality
Service Technician
Springfield, MO 65803 USA