8725: Service Manager

Service Manager needed for a client in Anchorage, AK. Prior Management experience is required. Our client has an great company culture with strong core values and an excellent benefits package.

Required Skills:

• Highly motivated with a strong work ethic
• Effective communication and interpersonal skills (at different levels and across functions within an organization)
• Demonstrated ability to recruit, motivate and train our technical force
• A passion to provide great customer service experience
• A strong background in Managed Print Services
• Ability to work with multiple service solution providers for timely service
• Experience in evaluating the cost of operation and establish work assignment benchmarks
• Strong “start to finish” management skills
• Self-starter with strong problem-solving abilities, ability to think out-of-the-box, and contribute to our evolving Services portfolio
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Demonstrated ability to work through challenges to find solutions that are a win-win for all parties
• Comfortable in dynamic, ever-changing environments

Additional Requirements:

• Intellectually curious to learn new solutions and solve issues that drive improved business performance for our customers
• At least three years of experience managing or supervising employees
• Sense of urgency with communication

Service Technician

Anchorage, AK 99510-0083 USA