7804: Technician

South Bay, CA 95035 USA
Technical
This position has been filled

Technician needed for regional independent dealer to work a territory throughout South Bay and San Jose, CA. Open to candidates at all levels of experience. Networking abilities such as working with print drivers, scan to print/email is required for the position. Company vehicle provided.

Purpose:

  • Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.
  • Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory.
  • Maintains customers’ operations by maintaining equipment performance; providing training.
  • Provides high level of customer service and technical support via the telephone, online, or in person.

Duties:

  • Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments.
  • Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.
  • Ensure service work is not disturbing the daily activities of the organization.
  • Sets-up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by customer.
  • Installs systems and products by ordering and delivering components; installing equipment; programming systems; completing acceptance tests.
  • Maintains office equipment parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; stocking items.
  • Maintain equipment through proper testing and troubleshooting.
  • Provide technical support and troubleshooting for all service department programs and manage service tickets.
  • Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals.
  • Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
  • Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.
  • Documents service actions by completing forms, reports, logs, and records.
  • Complies with regulations by adhering to codes, specifications, and rules.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills / Qualifications:

  • Higher consideration given to candidates with OEM certification
  • Functional and Technical Skills
  • IT knowledge, moderate to above average computer skills
  • Prior experience with printer support, manufacturing, or service (preferred)
  • Solid technical support skills
  • Mechanical Inspection Tools
  • Tooling
  • Equipment Maintenance
  • On-Call
  • Customer Service
  • Customer Training
  • Client Relationships
  • Results Driven
  • Organization
  • Problem Solving
  • Attendance
  • Dependability
  • Flexibility
  • Multi-Tasking
  • Independence
  • Team-player
  • Verbal Communication
  • Written Communication
  • Reporting Skills
  • Confidentiality
  • Quality Focus

Service Technician

South Bay, CA 95035 USA


This position has been filled