7236: IT Technician

Dedicated IT Technician needed for our client in San Antonio, TX where territory will be in San Antonio and the surrounding market.

Candidates will assist in the day-to-day tasks and operations of the Managed Network Services Department. This individual will be involved with basic service ticket response, onsite support, and project work for clients. Company vehicle will be provided and candidate must pass a CJIS systems access policy.

Primary responsibilities include, but are not limited to:

• Service calls for current customer base – server, workstation, switch, router, end-user and other basic troubleshooting, while effectively communicating issues and alternative solutions. Takes initiative to achieve valued-added results and improve upon solutions offered.
• Assist with Project Work for New or Current Customers – install, modify, and repair computer hardware and software, router/switch networking, installing agents and antivirus, patch and update management.
• Customer Service – the ability to interface with end-users, listen to concerns/problems and see them through to resolution; while developing / fostering collaborative working relationships with the customer.
• Time Management – identify / implement solutions to broad, complex, and critical customer enhancement challenges in a fast-paced environment; while using a high degree of insight, research, analytical skills, to develop new or enhanced methods and techniques to resolve problem through multiple project deployment daily.

Service Technician

San Antonio, TX 78249 USA