12580: Master Field Service Technician

Our client has an exciting growth opportunity available for a Master Service Field Technician in Wilmington, NC, as they are a leading office solutions provider looking to expand their regional operations. This flexible position allows the technician to reside anywhere within the regional territory spanning from Wilmington west to I-95, north to the Virginia border, and south to the South Carolina border, with additional talent considerations also open for the Jacksonville area. The role includes 100% employee paid health insurance, a company car, a gas card, and a competitive bonus structure based on metrics. While the client is fully prepared to train entry-level candidates, they are seeking a dedicated professional ready to step into a master-level technical role to support ongoing field growth and client satisfaction.

Purpose:

• Provides customer service with installation and maintenance of office equipment.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

Skills / Qualifications:

Verbal Communication; Written Communication; Clean Driving Record; Client Relationships; Confidentiality; IT knowledge, moderate to above average computer skills; Higher consideration given to candidates with OEM certification; Customer Service; Customer Training; Functional and Technical Skills; Problem Solving; Quality Focus; Reporting Skills; Results Driven; Organization; Solid Technical Support Skills; Team-player

Service Technician

Wilmington, NC 28405 USA