12556: On-Site Technician

Industry Technician needed for an On-Site opportunity in Fairfax County, VA, where you will serve as the premier, go-to first responder keeping essential copiers, printers, and hardware devices running at peak performance. In this high-visibility role, you will leverage both sharp technical troubleshooting and top-tier communication skills to seamlessly bridge the gap between our client and their team. Because you will be supporting critical, high-security environments, passing an extended government background check is required.

Essential Duties and Responsibilities:

• Provide service and maintenance support, including, but not limited to, preventive maintenance, troubleshooting device and connectivity issues, performing service and repairs, ordering, managing and distributing supplies and consumables.
• Serve as the initial point of contact for all service and supply related requests.
• Arrange and coordinate all maintenance services.
• Maintain contracted customer uptime, respond and handle all service calls within one (1) hour of receipt of call.
• Monitor device statistics, including toner and staple levels on the network.
• Maintain onsite inventory of parts/supplies. Schedule and place orders for replenishment with the Supplies Administrator.
• Help identify potential equipment service problems before they arise.
• Maintain a copier/printer service call log for all machines covered by this agreement. All service calls will be logged using the company designated phone via RemoteTech software.
• Upon completion of a service request, the customer is informed of the resolution to the problem. This position will also close out the service call logged into RemoteTech software.
• Ability to work with customer’s IT staff to diagnose and solve network issues related to equipment. Also work with IT staff when needed.
• Contact the customer to provide updates on service orders, respond to customer questions, and effectively communicate service problems, customer complaints and labor relations problems with the Service Manager.
• Candidate will use uniform for clear identification.
• Any duties are subject to change as support requirements develop.

Service Technician

Fairfax County, VA 20171 USA