12491: Technician

We are looking for an elite, OEM-Certified Field Technician to take ownership of a high-visibility territory spanning Charleston, SC, with occasional strategic support in the Columbia market. This isn’t just a standard wrench-turning role; our client is hunting for a technical specialist who pairs top-tier customer service with sharp basic networking skills to deliver a flawless client experience. If you bring specialized product line certifications, Fiery expertise, or a background in heavy Production Print environments, your compensation package will directly reflect that premium skillset. Beyond a highly competitive base and great benefits, this premium opportunity hooks you up with a company vehicle and a lucrative bonus program designed to reward your field success.

Purpose:

• Provides customer service with installation and maintenance of office equipment.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

Skills / Qualifications:

Verbal Communication; Written Communication; Clean Driving Record; Client Relationships; Confidentiality; IT knowledge, moderate to above average computer skills; Higher consideration given to candidates with OEM certification; Customer Service; Customer Training; Functional and Technical Skills; Problem Solving; Quality Focus; Reporting Skills; Results Driven; Organization; Solid Technical Support Skills; Team-player

Service Technician

Charleston, SC 29492 USA