12255: Technician

Our client is seeking a self-motivated, OEM Certified Field Technician to serve as the primary technical anchor for their expansion into the Gainesville, FL territory. Because you will be the sole technician in this growing market, a high degree of autonomy and personal drive is essential to successfully manage the region without daily on-site supervision. The ideal candidate must pair strong networking skills with a sophisticated level of customer service to maintain high-level business accounts and represent the brand effectively. Compensation for this pivotal role is highly competitive and will be tiered based on your specific training, OEM certifications, and expertise related to the client’s specialized product lines.

Purpose:

• Provides customer service with installation and maintenance of office equipment.

Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.

Service Technician

Gainesville, FL 32609 USA