12073: Technician

We are seeking a highly efficient Field Service Technician who brings current OEM certifications and a laser focus on customer satisfaction to every task for the Anchorage, AK and surrounding market. This role is built for the candidate who thrives working autonomously in the field, managing their service territory, and consistently executing complex repairs quickly and effectively with little need for oversight.

Field Service Technician Duties

• Execute Expert Repairs: Conduct comprehensive, high-quality repairs on specialized multi-function equipment, focusing on diagnosing root causes to significantly reduce repeat service calls and minimize customer downtime.
• Precision Handling: Demonstrate excellent manual dexterity and the ability to manipulate and assemble very small components during detailed technical repairs.
• Performance Metrics: Consistently achieve or surpass established performance metrics for service ticket response (acknowledgement time) and issue resolution timeframes.
• Client Engagement: Cultivate and sustain positive, professional relationships with end-users, acting as a direct service liaison to foster high customer satisfaction.
• Documentation Integrity: Accurately log all service activity in the ticketing system promptly, ensuring detailed, clear, and professional documentation of all actions taken and parts used.
• Preventative Maintenance (PM): Develop and execute a proactive PM schedule, performing routine maintenance on devices based on fleet health data or recurring issues.
• Inventory & Logistics: Maintain an organized and optimized parts inventory for your assigned service area, collaborating with the Parts Manager to ensure adequate stock without accumulating excess or obsolete components.
• Team Support: Act as a subject matter expert and provide internal technical guidance and training to support fellow service team members with complex triage and networking issues.
• Training & Flexibility: Instruct end-users on device functionality as necessary and remain flexible and willing to support broader team needs and coverage.

Essential Requirements

• Prior experience in the maintenance and repair of multi-function printing (MFP) technologies is strongly preferred.
• Proven ability to interact professionally in a customer-facing role.
• Must be comfortable and effective working independently with minimal supervision.
• Demonstrated natural mechanical aptitude for troubleshooting and repairing complex machine systems.
• Basic working knowledge of print drivers and network connectivity concepts is mandatory.

Service Technician

Anchorage, AK 99518 USA

Service Technician

Anchorage, AK 99518 USA