11893: Dispatcher

Our client is seeking a Dispatcher for their organization in Orange County, CA as they’re expanding their service operations and this role will be working with technicians and drivers throughout: Orange County, LA, San Diego, Riverside and some out of State. Candidate must be able to multitask and ideally have industry knowledge for the opportunity. e-Automate experience is preferred for this position.

Essential Duties and Responsibilities:

• Organize and manage/monitor technicians’ daily work assignments.
• Maintain status and locations of technicians.
• Input service order requests received by phone, email, or through the client’s website.
• Maintain and schedule monthly maintenance agreement inspections.
• Receive, prioritize, schedule, and dispatch customer service calls.
• Maintain accurate customer, location, and call history information within computer system. Add and change customer site information as needed.
• Edit service calls for proper information reported by technicians.
• Provide customer quotes when necessary.
• Contact the customer to provide updates on service orders.
• Effectively handle customer inquiries/requests and communicate with appropriate company personnel, when necessary.
• Effectively communicate service problems, customer complaints and labor relations problems with the Service Manager.
• Develop strong relationships with customers, technicians, and other staff.
• Assist with answering incoming phone calls.
• Participate in service-related meetings.

CFO/Controller/Administration

Orange County, CA 92831 USA