11639: Production Print Sales Analyst

Our client is seeking a Production Print Sales Analyst in the Portland, OR market. This role will be working with the sales team in driving and maintaining production print activity throughout the state and potential out of state.

Essential Job Duties

• Maintain customer satisfaction by providing specific technical sales support and training as needed.
• Prepare workflow solutions for demonstration.
• Constant contact with current Production Print accounts and Production Print Specialists.
• Perform extensive customer needs analyses and site surveys, meet with key players, and identify challenges within the account’s structure to provide ongoing expertise, training, and services to internal and external customers.
• Be proficient and able to discuss variable print data, workflow solutions, software, and network applications.
• Be competent and able to demonstrate, install, and troubleshoot equipment RIPs.
• Participate in daily pre-sales activities with Production Print Specialists.
• Prepare for customer demonstrations of Production Print products, services, and product training.
• Assist in configuration preparation with Production Print Specialists and salespeople.
• Develop an implementation and training guide for each Production Print installation.
• Perform all Production Print installations and training within the specified territory.
• Work closely with the Technical Service team to gather information and escalate technical issues found in the field while training.

Qualifications

• Strong phone and verbal communication skills along with active listening.
• Proven ability to multi-task and work under fast-paced environments while maintaining accuracy.
• Experience delivering product training and sales support to drive print production sales.
• Ability to calmly handle stressful situations.
• Experience as a subject matter resource for sales teams in addressing product questions, customer objectives, proposals, and utilization of tactical actions.
• High attention to detail and strong organizational skills.
• Computer and customer service skills.
• Must have strong written and verbal communication skills.
• Must know how to use Microsoft Word and Excel.
• Previous experience in production print support roles or 1 to 3 years of experience of pre-press or key operator in a print shop/commercial printer.
• Experience with Fiery Print Controllers and software applications preferred.

Sales/Service Solutions Specialist

Portland, OR 97006 USA