11327: Technician

Our client is seeking a Field Technician for the Greater Pittsburgh, PA and the greater market. Candidate must have industry experience as well as strong networking capabilities. Compensation will be based on experience and company vehicle will be provided, along with monthly bonus opportunities and full benefits.

PRIMARY RESPONSIBILITIES

Communicates daily activities between:

• Sales Assistants regarding scheduling of new installations
• Call Coordinators regarding service call activity and completion
• Parts personnel for the procuring and status of repair parts
• Management to ensure that all possible resources have been made available for the effective installation and support of equipment
• Other service technicians to identify effectiveness of corrective actions in the field
• Customer’s IT staff in regards to installation needs
• Customers ensuring that installation and support measures have appropriately satisfied customers concerns in a timely and professional manner
• Sales personnel about equipment functionality, customer concerns, and potential leads
• Responsible for the following training tasks:
• Trains customers and users in the operation and functionality of newly installed office equipment as needed or required
• Provides technical assistance to less experienced technicians
• Utilizes self-paced, group, and conventional classroom training programs to maintain technical skills as mandated by industry standards

Service Technician

Greater Pittsburgh, PA 15317 USA