11094: Senior Technician

Raleigh, NC 27604 USA
Technical

OEM Certified Senior Technician needed for territories throughout Raleigh and Greensboro, NC. Compensation commensurate with experience, bonus opportunities and option for mileage or company vehicle provided for the role. Someone with a Production Print background would be ideal for this role.

Purpose:

  • Provides customer service with installation and maintenance of office equipment.

Duties:

  • Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
  • Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
  • Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
  • Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Contributes to team effort by accomplishing related results as needed.

Skills / Qualifications:

Verbal Communication; Written Communication; Clean Driving Record; Client Relationships; Confidentiality; IT knowledge, moderate to above average computer skills; Higher consideration given to candidates with OEM certification; Customer Service; Customer Training; Functional and Technical Skills; Problem Solving; Quality Focus; Reporting Skills; Results Driven; Organization; Solid Technical Support Skills; Team-player

Service Technician

Raleigh, NC 27604 USA

To apply for this job please visit copiercareers.com.