10895: Help Desk Technician

As our client continues to expand in the Brooklyn, NY market, they are seeking a skilled Help Desk Technician to join their team and provide technical support with a focus on printer and related software, installations, and troubleshooting. This position could be a hybrid or in-office role with occasional travel to their client sites.

Job Responsibilities:

Printer Software Support:

• Provide technical assistance and support for printer software- and installation-related issues.
• Troubleshoot and resolve software glitches and compatibility problems.
• Address client inquiries regarding technical problems and provide effective solutions.

Installation Support:

• Assist clients with the installation and setup of printer software and related peripherals.
• Ensure seamless integration of hardware and software components.

Client Communication:

• Possess excellent verbal communication skills to interact with clients and team members.
• Communicate effectively with clients to understand and diagnose technical issues.
• Provide clear and concise instructions for issue resolution.
• Ability to convey technical information in a user-friendly manner.

Qualifications:

• Proven experience in providing technical support, particularly with printer software.
• Strong troubleshooting skills with the ability to analyze and resolve technical issues.
• Excellent verbal communication skills and the ability to articulate technical concepts to non-technical users.
• Familiarity with printer hardware and software installations.
• Ability to work independently and collaboratively in a hybrid work environment.

Service Technician

Brooklyn, NY 11219 USA