10767: e-Automate Service Contract Specialist

Our client is seeking an e-Automate Service Contract Specialist in Prince George’s County, MD They are looking for an individual to be responsible for all service contract related activities for the company. This includes billing, creating, maintaining, and renewing service contracts as well as performing meter entry. The Service Contract Specialist also works with customers and internal departments to resolve service contract related questions and issues. This role could work out of their offices in Prince George’s or Howard County, MD. Fully remote or hybrid available for the right candidate.

Primary Duties and Responsibilities:

• Service contract billing and maintenance, which includes additions, removals, address and contact changes
• Resolve service contract inquiries and issues
• Create service contracts
• Enter meter readings
• Renew contracts
• Create and analyze service contract-related reports
• Reconcile ITT service contract invoices and work with dealers to resolve discrepancies

Qualifications:

• Knowledge of the Copier/Printer Industry
• Experience in e-automate and the various service contract related consoles
• Proficient with Microsoft Office
• Detail-oriented, organized, self-motivated, and able to work independently
• Good verbal and written communication
• Comfortable with basic math and algebra
• High School Diploma

CFO/Controller/Administration

Prince George’s County, MD 20706 USA