10602: Senior Technician
Senior Technician needed for a territory that will cover Santa Rosa, CA and complete service area throughout: Sonoma Country, Napa County, Marin County and Southern Mendocino County. Candidate must be customer service centric and be able to work independently for this role. Our client’s OEM experience highly preferred, and compensation is commensurate with experience.
- Provides customer service with installation and maintenance of office equipment.
- Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
- Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits.
- Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
- Demonstrate the knowledge and abilities necessary to perform required job elements to established standards while remaining current regarding technical knowledge and trends.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Contributes to team effort by accomplishing related results as needed.
Skills / Qualifications:
Verbal Communication; Written Communication; Clean Driving Record; Client Relationships; Confidentiality; IT knowledge, moderate to above average computer skills; Higher consideration given to candidates with OEM certification; Customer Service; Customer Training; Functional and Technical Skills; Problem Solving; Quality Focus; Reporting Skills; Results Driven; Organization; Solid Technical Support Skills; Team-player
Santa Rosa, CA 95407 USA
To apply for this job please visit copiercareers.com.