10501: Dispatcher

Rockville, MD 20855 USA
This position has been filled

Our client is seeking a Dispatcher for their organization in Rockville, MD as they’re expanding their service operations. Candidate must be able to multi-task and ideally have industry knowledge for the opportunity. e-Automate experience is preferred for this position.

Essential Duties and Responsibilities:

  • Organize and manage/monitor technicians’ daily work assignments.
  • Maintain status and locations of technicians.
  • Input service order requests received by phone, email, or through the client’s website.
  • Maintain and schedule monthly maintenance agreement inspections.
  • Receive, prioritize, schedule, and dispatch customer service calls.
  • Maintain accurate customer, location, and call history information within computer system. Add and change customer site information as needed.
  • Edit service calls for proper information reported by technicians.
  • Provide customer quotes when necessary.
  • Find, schedule, and manage subcontractors who repair machines for our customers in other states across the U.S.
  • Contact the customer to provide updates on service orders.
  • Effectively handle customer inquiries/requests and communicate with appropriate company personnel, when necessary.
  • Effectively communicate service problems, customer complaints and labor relations problems with the Service Manager.
  • Develop strong relationships with customers, technicians, and other staff.
  • Assist with answering incoming phone calls.
  • Participate in service-related meetings.


Rockville, MD 20855 USA

This position has been filled