IN THIS MONTH’S NEWSLETTER:
The Feed – Highlights from the 2013 Copier Careers Service & Operations Management Salary Survey
The Top 5 – Ways to answer “Why Do You Want This Job?
News In Brief – Announcements from Copier Careers, HP, Ricoh, and Xerox
Sound Off – Our readers respond to last month’s poll
Poll-of-the-Month – How would you rate your overall compensation?
Highlights From the 2013 Copier Careers Service & Operations Management Salary Survey
The Copier Careers 2013 Service & Operations Management Salary Survey is now available!
For the past decade, Copier Careers has published an annual survey for service techs, sales managers, and service & ops managers. In 2011, we added a fourth survey of copier sales representatives. The surveys track a variety of data and paint an overall picture of how well copier professionals are compensated and how satisfied they are in their jobs.
- This year’s survey reflects the responses of 1,746 copier Service Managers, Operations Managers, VPs of Service, General Managers, and Regional Service Managers. Highlights include:
- The average number of hours service managers work each week has increased from 52 to 56 hours over the course of the past year.
- Service and operations managers are increasingly interested in working with cutting-edge technology, and want to work for organizations who understand the value of IT.
- As older service managers retire or are replaced, copier dealerships are finding it difficult to hire replacements who can bring both IT and management skills to the table.
Read the full salary survey free online at //copiercareers.com/salary_survey/2013_svc_mgr_salary_survey.pdf.
THE TOP 5… Ways to Answer “Why Do You Want This Job?”
Tips from the trenches to keep your copier career on track
In nearly every job interview, employers ask candidates why they want the job they’ve applied for. Too often, candidates blow this question by explaining why they want a job instead of why they want that particular job. Answers like, “I need a job,” “I don’t like my current job,” or “My family is moving so I need a job in this location” may be truthful, but they’re far too general to impress the interviewer. To ace this question, you’ve got to do your homework and get specific:
- Flattery will get you everywhere. Start by explaining what you like about the company, what you believe it does well, and why you’d like to be a part of it.
- Describe the challenges of the job. Talk about what you see as the challenges of that particular job — what aspects of the position make it difficult or interesting?
- Explain how your background qualifies you to meet those challenges. This is your time to shine. Recap your education, skills, and qualifications, and explain how your background has equipped you to confront the challenges of the job.
- Anticipate the employer’s objections. Get ahead of the interviewer by confronting any possible objections — for example, maybe you aren’t as experienced as other candidates, or perhaps you don’t have a degree or certification the employer would like you to have. Explain how you plan to compensate for that weakness, or describe how it might actually be considered strength.
- Get excited. Throughout the entire interview, be positive and enthusiastic. This is not the time to play it cool. Employers want to hire people who are excited to work for them. Learn everything you can about the company and the position before the interview, so when this question comes along, you’ll be ready to answer it specifically and with enthusiasm.
NEWS IN BRIEF
Copier Careers 2013 Service & Operations Management Salary Survey Now Available. This year’s Service & Operations Salary Survey reflects the responses of more than 1,700 copier Service Managers, Operations Managers, VPs of Service, Regional Service Managers, and General Managers nationwide. Read the full 10 page survey for free at //copiercareers.com/salary_survey/2013_svc_mgr_salary_survey.pdf.
HP Announces Subscription-Based Pricing for HP Service Manager. HP has announced a new subscription-based pricing model for HP Service Manager software, eliminating some cost barriers for on-premises service management deployments and enabling IT organizations to more efficiently manage and deliver service. By choosing an on-premises or Software-as-a-Service deployment, IT will have the ability to rapidly deliver services without adding unnecessary costs. “The new style of IT requires IT organizations to deliver innovative services while ensuring optimal performance — all with limited costs to the business,” said Tony Sumpster, VP and General Manager, Service and Portfolio Management, Software, HP. “The new HP Service Manager pricing model relieves clients of cost concerns when selecting the right deployment model.”
Ricoh Makes Strategic Investment in Avanti Computer Systems. Ricoh has made a multimillion dollar investment in Avanti Computer Systems Limited, a provider of Print Management Information Systems (MIS) solutions for the print industry. Avanti provides Print MIS software that helps commercial and in-plant printers streamline their workflow, resulting in greater productivity, higher customer satisfaction, and improved profit margins. “Avanti’s Print MIS capability is a perfect complement to our portfolio,” said Yashuhiko Hosoe, associate director and deputy general manager, Ricoh, Production Printing Business Group, Ricoh Company, Ltd. “In the same way we automate print workflow, Avanti automates the printer’s back office systems: inventory management, job pricing, estimating, and billing. The investment enables commercial and in-plant printers to streamline their businesses and seek efficiencies to lower costs.”
Xerox Announces New Color 570 Printer. According to Xerox, the company’s latest printer makes it easier to produce a range of applications — from rugged polyester labels and signs to window clings, menus, and brochures — giving print service providers more ways to respond to their clients’ needs and capture new business. The new printer can accommodate quick print shops, in-plant operations, agencies, small businesses, and manufacturers with multiple needs and requirements. For example, the printer’s multifunction features let office workers copy, scan, print, and fax, while graphic designers can use the device to produce high-quality applications. The results are vibrant and detailed, with an offset-like finish. The company will be showcasing the Xerox Color 570 Printer at Print 13 in Chicago from September 8-12.
SOUND OFF: Our readers speak
In July, we asked you to rate how knowledgeable your current service manager is about technology. While some service managers are still way behind the times, it sounds like many others are keeping up and even leading the charge. The full results with 2,160 votes:
When it comes to technology, is your service manager…?
- Behind the times, but trying to catch up (31%, 677 Votes)
- Keeping up with current trends (28%, 615 Votes)
- Way ahead of the curve (22%, 476 Votes)
- Living in the dark ages (18%, 393 Votes)
Total Voters: 2,161 (June 25, 2013 @ 2:12 am - July 25, 2013 @ 2:12 am)
A few of the comments our readers shared:
“My manager is a great guy and has relationships, but it is so tough to take him out on calls when he doesn’t understand our solutions or how they work. He tries to talk to clients, but just ends up blowing his credibility.”
“Digital imaging is not a fast-moving commodities business. Fast food and picnic supplies are. Service techs keep your company in business. If you’re expecting to constantly move product, go work in another industry. Digital imaging is a service business. Sales might get your foot in the door, but service techs keep you in the door.”
“Our company has made a big push to train, and we expect 100% of our break/fix techs to handle basic IT/connectivity issues. Management is constantly pushing IT-related calls to break-fix techs instead of relying on the few elite IT teams we had before. Mobile print is now handled by elite IT, along with software and Fiery needs, so we are keeping up with the trends after a lot of growing pains this year.”
“Someone needs to teach him how to spell…MPS.”
“Someone please tell him it’s not 1999 anymore.”
“Old school managers are just trying to make it to the end of the game. As the industry moves to networking and computers, the old school managers are still focusing on the break/fix parts of the business.”
“His time passed about three years ago.”
THE COPIER CAREERS® NEWSLETTER POLL OF THE MONTH
- It’s not enough—with the skills I have, I deserve more (49%, 1,090 Votes)
- It’s enough—my compensation reflects my skills (42%, 932 Votes)
- It’s more than enough—I make more than others with my skill set (9%, 202 Votes)
Total Voters: 2,224 (July 25, 2013 @ 2:18 am - August 25, 2013 @ 2:18 am)