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Copier Careers® Publishes 2019 Service and Operations Manager Salary Survey Results
2019 Service and Operations Manager Salary Survey Results Are Now Available!
Our 2019 Service and Operations Manager Salary Survey results are in! This year, 2,084 industry service and ops managers responded to our survey. The resulting snapshot shows these managers are working at the perilous intersection of abundance and scarcity. With a wide array of solutions available and an increasingly scarce pool of qualified techs to provide them, these managers are burning the candles at both ends to keep up.
Highlights Include:
- Industry service and ops managers’ average base salary across all job titles increased to $88,794 with a similar increase in bonuses totaling $29,895, for an average total compensation of $118,689 in 2019.
- Interestingly, when asked to pick seven factors that matter most to them, “base pay” dropped from second to seventh place compared to 2018. This indicates that other issues weigh more heavily on their job satisfaction. Factors like “benefits,” “ability to work with leading-edge tech,” “having the tools and support to do my job well,” “understanding the company’s business strategy” were all given more importance than base pay.
- Service and ops managers in 2019 report working an average of 68 hours per week, a two-hour increase from last year. Their average hours have increased 10 hours per week just since 2014 and a whopping 19 hours per week since 2006! Anecdotally, much of this time is spent trying to find qualified techs, retaining the techs they have and covering service gaps, themselves.
- Fully 99% of the service and operations managers who responded to this year’s survey say they are “actively” or “somewhat” looking for a new job. An equal percentage say they are looking because of “job opportunities too good to pass up,” and 98% of respondents say they are looking for “higher compensation.”