11428: On-Site and Field Technician

Industry Experienced Copier and Printer Technician needed for reputable dealer to work in both an on-site and in the field throughout the Providence, RI and surrounding marketplace. This role requires more semi-advanced connectivity troubleshooting skills. Compensation will be commensurate with experience, along with company vehicle, generous bonus program and exceptional employee benefits.

Purpose:

• Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.
• Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory.
• Maintains customers’ operations by maintaining equipment performance; providing training.
• Provides high level of customer service and technical support via the telephone, online, or in person.

Duties:

• Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments.
• Maintains customer rapport by greeting customer upon arrival at location; understanding equipment complaints.
• Ensure service work is not disturbing the daily activities of the organization.
• Sets-up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by customer.
• Installs systems and products by ordering and delivering components; installing equipment; programming systems; completing acceptance tests.
• Maintains office equipment parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; stocking items.
• Maintain equipment through proper testing and troubleshooting.
• Provide technical support and troubleshooting for all service department programs and manage service tickets.
• Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals.
• Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
• Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.
• Documents service actions by completing forms, reports, logs, and records.
• Complies with regulations by adhering to codes, specifications, and rules.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills / Qualifications:

• Higher consideration given to candidates with OEM certification
• Functional and Technical Skills
• IT knowledge, moderate to above average computer skills
• Prior experience with printer support, manufacturing, or service (preferred)
• Solid technical support skills
• Mechanical Inspection Tools
• Tooling
• Equipment Maintenance
• On-Call
• Customer Service
• Customer Training
• Client Relationships
• Results Driven
• Organization
• Problem Solving
• Attendance
• Dependability
• Flexibility
• Multi-Tasking
• Independence
• Team-player
• Verbal Communication
• Written Communication
• Reporting Skills
• Confidentiality
• Quality Focus

Service Technician

Providence, RI 02909 USA