After a decade when Managed Print Services and Managed Network Services changed almost everything in the Copier Channel, sales professionals have emerged in a good spot. They have embraced an array of new products and services, adapted to changes in compensation packages and quotas, and they are succeeding at selling and delivering complex solutions.
Over the summer we published three of our four annual Salary Surveys, examining the compensation, job satisfaction and overall industry trends for Technicians, Sales Managers and Service & Operations Managers. So we were curious to hear how industry professionals as a whole feel about their compensation this year. We had another record-breaking number of responses last month, totaling 9,861 votes!
Last month we published our 2017 Service & Operations Manager Salary Survey, which found a significantly increased interest in collaboration and community compared to past years. So we were curious to hear whether industry professions thought their company’s sales and service departments work together? We had another record-breaking number of responses last month, totaling 9,173 votes!
There’s been another round of Ricoh layoffs this month, affecting Major Accounts Sales Managers and Representatives. According to Nikkei Asian Review, this is part of a major restructuring effort spearheaded by President and CEO, Yoshinori Yamashita, who took the helm in April. Nikkei reports, Yamashita’s “new policy is to rid Ricoh of its emphasis on market share above all else. This is a gamble, perhaps more so considering that gunning for market share is in Ricoh’s DNA.”
We’ve been hearing about Ricoh layoffs of thousands of sales, service and management professionals nationwide since April 3rd. The confirmed reports are scattered across the country including 77 in New Jersey and less than 20 in Colorado. According to the Denver Business Journal, these layoffs make up a 5 percent reduction of the 26,000 people employed by Ricoh in the United States.