The Copier Careers® 2019 Service Technician Salary Survey results are now available! This year, 4,785 Copier Channel tech professionals responded to our online Service Technician Salary Survey. The resulting snapshot indicates that market for qualified techs is reaching a critical point – employers must be proactive in retaining and attracting existing techs while ramping up training for the next generation.
The Copier Channel can duplicate almost anything — except what it needs most urgently: qualified copier technicians. In 2019, the demand for copier technicians continues to surge, while the pool of qualified hybrid techs has dwindled. And there is no relief in sight.
This year, 10,448 Copier Channel sales reps responded to our online survey. Copier Careers uses these annual surveys to provide a year-by-year snapshot of how well industry professionals are compensated, how satisfied they are in their careers and how closely their needs are aligning with the needs of their employers.
This year, 10,448 sales reps responded to our online survey. The resulting snapshot shows continued stability and prosperity for experience sales reps, who remain in very high demand across the industry.
It’s a good time to be a sales representative in the Copier Channel. Their skills are in demand, and their quotas and commissions have remained steady. Dealership owners seem to have found the right compensation/quota formula to keep sales professionals satisfied and willing to stay in their current situation. It’s a nice place to be, after more than a decade of intense change as the industry morphed into an IT-based business and dealers faced myriad challenges and changes.
Respondents to our 2018 salary survey report their compensation has remained stable in a year when base salaries didn’t increase. That means they are making or exceeding quotas to maintain total compensation that is slightly above what it was last year.
In 2018, there are abundant opportunities for experienced sales reps across the Copier Channel. It’s something Copier Careers President Paul Schwartz calls a good news-bad news situation. “The good news is that they are in demand. The bad news is that demand is outstripping supply right now,” he said. “To hire top talent, dealers are continuing to adjust offers and company culture to attract and keep sales reps in the fold.”
So, even as the pace of technological change has slowed a bit, more change is in the wind for the industry. “They live in this environment that is always going to be changing and evolving,” Schwartz said.