As we stretch into our fifth month of COVID disruption, ask yourself how you feel about you company’s leadership. Do they have your confidence? Your loyalty? This pandemic has been make-or-break for many and the challenges reveal their true mettle. Whether you’re looking for a new job or debating jumping ship, look for these key crisis leadership traits.
In 2019, service and operations managers find themselves working at the perilous intersection of abundance and scarcity. While they continue to embrace abundant new solutions, they are frustrated by the scarcity of qualified techs to service those complex products. Navigating the difficult terrain between booming sales and understaffed service teams is the issue for service and ops managers as they try to maintain reliable service while they roll out new solutions.
Copier Careers® Poll Results & Comments Poll: Can You Take Constructive Criticism? Constructive Criticism is Hard to Take Last month we discussed tips for managing tough conversations so we were curious to hear how you handle constructive criticism. We had a solid turnout with 7,291 votes this month! Most of your were honest about not […]
The 2018 Service and Operations Manager Salary Survey results are now available! This year, 1,995 Copier Channel service and operations managers responded to our online survey. Copier Careers uses these annual surveys to provide a year-by-year snapshot of how well industry professionals are compensated, how satisfied they are in their careers and how closely their needs are aligning with the needs of their employers.
The 2018 Service and Operations Manager Salary Survey results are now available! This year, 1,995 Copier Channel service and operations managers responded to our online survey. The resulting snapshot indicates that service and ops managers are working harder than ever, seeking increased responsibility and rewards for their contributions to their companies’ success. Employers unable to meet their desires run the risk of losing their service and ops managers.