Poll: What is the #1 Reason You Deserve a Raise?
Why Do You Deserve a Raise?
We released our 2018 Service & Operations Manager Salary Survey this month! With three of our four annual salary surveys showing small increases in compensation, we were curious to hear why you deserve a raise in 2018? We had a solid turnout of 7,855 votes this month!
The majority (52%) said they deserved a raise simply due to their accumulated experience. From the comments, much of this is related to correcting overlooked salary inequities as well as adjustments for inflation and cost-of-living increases.
The other 48% percent said they had accomplished something above-and-beyond that merited a raise. The results were fairly split between the types of accomplishment – 17% cited the success of a specific project, 11% claimed increased leadership roles, another 10% had expanded their responsibility, while the remaining 10% achieved additional training or certification.
Here are the full results:
- Accumulated experience (52%, 4,108 Votes)
- Success of a specific project (17%, 1,350 Votes)
- Increased leadership role (11%, 897 Votes)
- Expanded responsibility (10%, 797 Votes)
- Additional training/certification (9%, 703 Votes)
Total Voters: 7,855 (July 3, 2018 @ 1:43 am - July 31, 2018 @ 3:20 pm)
Some comments from y’all:
- “I’m for adjusting everyone’s salary in a proportional percent-increase to the minimum wage.”
- “Raises have become an expected luxury for most people now. I think they should be given to those who take on more of a leadership role. That take charge of their job and treat it like they own it. This helps us all grow in all areas of our lives.”
- “I think that additional training/certification leads to more responsibility and then leads to pay raise.”
- “I’ve been with my new company for only a few months but brought 21+ years’ experience with me. I made a few suggestions to my supervisor and manager and they gave me the go ahead to make them happen. I’ve already completed one project, am halfway through another and working with yet another to help organize/standardize our processes and procedures. I helped our technicians to be more efficient by giving them fast access to resources that used to take a substantial amount of time to do and given our service group in three cities a resource to tap into our collective ‘knowledge-base’ via text. I also participated (successfully) in a technical test with a vendor to increase our position as a dealer with the skills and knowledge to move us ahead of our competitors. I’ve taken on getting yet another certificate in the IT field and cross-training on other brands that we offer. At the age of 56 when many of my counterparts might consider going into ‘coast’ mode, I choose to increase my value. My supervisor and manager see and know this, I just hope the reward will be forthcoming.”
- “Salaries around here have stayed stagnant for many years and haven’t kept up with the cost of living.”
- “People should earn wage increases and attainable bonus opportunities when the entire service department is profitable. A profitable service department requires a wide range of ongoing training, communication, parts availability, camaraderie, appropriate billing, back office support, and a common goal. Most of all, there must be an equitable division of revenue credited to the service department. This includes a portion of ‘sales’ revenue being credited back to the service department for for assisting sales reps, demos, end-user training, warranty work, working on rentals, servicing in-house equipment, excessive travel time for allowing sales outside of reasonable boundaries, etc. The service department staff is your company’s face when dealing with your clients. Content, educated techs being appropriately managed enables everyone in your company to earn appropriate wage increases.”
- “Unfortunately our company is rapidly sinking. It’s hard to service equipment when you don’t have the parts you need and support from management. It’s seems the solution is to blame the technicians, creating a problem retaining good technicians.”