Poll: Is Your Company Understaffed?
“Is My Company Understaffed?” YES, Obviously!
We published our 2019 Service Tech Salary Survey last month, we just published our Sales Manager Survey, and we will be publishing our Service & Ops Manager Survey in August. A common theme we’ve been seeing in the results is the strain being short-staffed puts on employees of all job types.
Technicians are burning out while covering multiple territories, sales reps must reconnect and placate neglected customers, and management is working more that 60 hours a week in an attempt to fill positions and do the rest of their jobs. So, we were curious to hear more about your company’s staffing situation. We had a solid turnout of 10,487 votes this month!
46% said “we could really grow with a few more people” while another 38% said they were “somewhat shorthanded.” Another 10% said they were down to a “skeleton crew,” meaning that a whopping 94% of respondents are experiencing some level of personnel shortage. Only 6% claimed their company was adequately staffed at the moment.
Here are the full results:
- We could really grow with a few more people (46%, 4,810 Votes)
- We're somewhat shorthanded (38%, 3,993 Votes)
- Definitely, we're down to a skeleton crew (10%, 1,020 Votes)
- Not really, we're fully staffed (6%, 653 Votes)
- They're about to be (I'm leaving!) (0%, 11 Votes)
Total Voters: 10,487 (May 31, 2019 @ 9:17 pm - July 2, 2019 @ 6:16 pm)
Some comments from y’all:
- “They talk about how we need more people in our office but really the number of staff is fine – the abilities of that staff is what keeps us from getting ahead.”
- “It depends on the department. Some branches seem to be over-staffed and some are right-sized as far as service goes.”
- “We’re short-staffed in sales only.”
- “Way over-staffed in our product segment.They keep hiring people and we have nothing to do!”
- “Companies need to realize that the policies and procedures, plus the work environment, and support from top management is critically important to technicians. I believe that many technicians are seen as ‘a dime a dozen’ and that a recruiter can just go out and find another body to replace them. But there are many factors in finding the right person for the right job.”
- “I would like to say things are great at our company. We have lost a couple of technicians who quit. We lost one technician who was injured on the job and has not returned. But our biggest loss is in sales. We are currently staffed well in sales but with the turnover we lack the proper connection with our current clients. In the service side we feel a little scared!”
- “If I had a energetic marketing person that would follow each lead, send a ton of emails and close a sale sometime… And a tech that focused on when is it time for each customer to upgrade to turn it to sales or just profitable satisfaction on both parts… I would …… uh….. not know what to do with myself.”
- “It is seemingly difficult to get qualified technicians that will answer an ad for more money, unless they are moving into the area. The fact that you report that many people are interested in leaving their present employment is a total surprise to me. I don’t see the results when I run ‘Help Wanted’ ads.”
- “We’re under-staffed in areas but we can probably get by for a while because we are well-staffed in areas that affect customer experience, and that’s what really matters.”
- “Right now we are OK, but it’s the start of our slow season. What we need is more support and management. When we are busy, management is nowhere to be found. And definitely better sales people. We haven’t grown in years. We have some of the best techs around but we are all the same techs that were here 10 years ago.”
- “Seeing reduction in knowledgeable sales staff in favor of rookie sales folks. I suspect the top brass’ comp plan likely does not align with reality.”
- “The new kind of ‘leading the company by analyzing a spreadsheet’ is not going to work. This is why smaller or mid-sized companies are getting eaten up by a few nationals that are, themselves, destined to be eaten by foreign investment. Or they will surrender to mergers.”