Newsletter July 2019
Recruiters for the Copier Channel® for more than 30 years, Copier Careers® has been the only recruiting firm exclusively dedicated to connecting Copier Channel employers with experienced service technicians, copier sales representatives, sales managers, service & operations managers, controllers, support staff, and MPS/MNS experts. Start your month off right with Copier Channel news and career advice. Search copier jobs now.
The Copier Careers® 2019 Sales Manager Salary Survey results are now available! This year, 1,590 Copier Channel sales management professionals responded to our online Sales Manager Salary Survey. The resulting snapshot shows sales managers feeling the strain of building and managing effective sales teams – employers need to find ways to reduce their extra time and stress or risk losing their sales leadership.
- Industry sales managers’ average base salary increased to $63,739 with a similar increase in commissions totaling $100,022, for an average total compensation of $163,761.
- Sales managers in 2019 report working an average of 68 hours per week, a two-hour increase from last. year. Their average hours have increased 10 hours per week since 2010 and a whopping 22 hours per week since 2002! Much of this time is spent building and coaching their teams.
- It’s not wonder 94% say they are looking for a new position this year, citing higher compensation and promising job market opportunities as their top reasons. There was also a 3% uptick of respondents saying they are “seeking less stress” from 2018.
- Sales managers’ top job values include the most important factors to growing a successful sales force: benefits, their work being important to the company’s success, bonus opportunities, company’s leading-edge technology, company’s innovative IT solutions, company-provided laptop, and the company’s support and emphasis on IT.
In the market for a new job? Our job board features hundreds of copier jobs with top employers, updated daily. Search jobs now.
Ricoh announced their upcoming acquisition of DocuWare in July 2019. This purchase (for an, as yet, unknown amount) is the next step in the long-term partnership between the two companies. Ricoh is already using DocuWare software “both internally in its own operations and with existing customers.”
David Mills, Corporate Senior Vice President of Ricoh stated their commitment to maintaining and growing DocuWare “through expanding its channel network and investing in further product development.” Presidents of DocuWare, Dr. Michael Berger and Max Ertl, similarly affirmed, “Having Ricoh as a strong investor and owner gives us the certainty that we can achieve our goals and continue to be a reliable, trustworthy and innovative provider for the entire DocuWare partner and customer community.”
The deal is expected to close in the summer of 2019, “subject to receiving clearance from the relevant competition authorities in Germany and Austria and completion of other customary closing conditions. Following completion of the deal, DocuWare will operate as a subsidiary of Ricoh with Dr Michael Berger and Max Ertl remaining as presidents.”
Stay Tuned for the 2019 Service & Operations Manager Salary Survey
Our 2019 Service & Operations Manager Salary Survey will be published in August. Be sure to check back next month to see what 2,084 industry service and operations managers have to say about their compensation, job satisfaction and more!
In Case You Missed It
- Check out our 2019 Copier Tech Salary Survey
Read more news from around the industry on our News & Resources page.
Our readers respond to last month’s poll question
We published our 2019 Service Tech Salary Survey last month, we just published our Sales Manager Survey, and we will be publishing our Service & Ops Manager Survey in August. A common theme we’ve been seeing in the results is the strain being short-staffed puts on employees of all job types.
Technicians are burning out while covering multiple territories, sales reps must reconnect and placate neglected customers, and management is working more that 60 hours a week in an attempt to fill positions and do the rest of their jobs. So, we were curious to hear more about your company’s staffing situation. We had a solid turnout of 10,487 votes this month!
46% said “we could really grow with a few more people” while another 38% said they were “somewhat shorthanded.” Another 10% said they were down to a “skeleton crew,” meaning that a whopping 94% of respondents are experiencing some level of personnel shortage. Only 6% claimed their company was adequately staffed at the moment.
- We could really grow with a few more people (46%, 4,810 Votes)
- We're somewhat shorthanded (38%, 3,993 Votes)
- Definitely, we're down to a skeleton crew (10%, 1,020 Votes)
- Not really, we're fully staffed (6%, 653 Votes)
- They're about to be (I'm leaving!) (0%, 11 Votes)
Total Voters: 10,487 (May 31, 2019 @ 9:17 pm - July 2, 2019 @ 6:16 pm)
Some comments from y’all:
- “I would like to say things are great at our company. We have lost a couple of technicians who quit. We lost one technician who was injured on the job and has not returned. But our biggest loss is in sales. We are currently staffed well in sales but with the turnover we lack the proper connection with our current clients. In the service side we feel a little scared!”
- “We’re under-staffed in areas but we can probably get by for a while because we are well-staffed in areas that affect customer experience, and that’s what really matters.”
- “If I had a energetic marketing person that would follow each lead, send a ton of emails and close a sale sometime… And a tech that focused on when is it time for each customer to upgrade to turn it to sales or just profitable satisfaction on both parts… I would …… uh….. not know what to do with myself.”
- “Seeing reduction in knowledgeable sales staff in favor of rookie sales folks. I suspect the top brass’ comp plan likely does not align with reality.”
Looking for top Copier Channel professionals? Copier Careers helps industry employers find the qualified staff they need to grow their businesses. Learn more.