Newsletter August 2019
Recruiters for the Copier Channel® for more than 30 years, Copier Careers® has been the only recruiting firm exclusively dedicated to connecting Copier Channel employers with experienced service technicians, copier sales representatives, sales managers, service & operations managers, controllers, support staff, and MPS/MNS experts. Start your month off right with Copier Channel news and career advice. Search copier jobs now.
Our 2019 Service and Operations Manager Salary Survey results are in! This year, 2,084 industry service and ops managers responded to our survey. The resulting snapshot shows these managers are working at the perilous intersection of abundance and scarcity. With a wide array of solutions available and an increasingly scarce pool of qualified techs to provide them, these managers are burning the candles at both ends to keep up.
- Industry service and ops managers’ average base salary across all job titles increased to $88,794 with a similar increase in bonuses totaling $29,895, for an average total compensation of $118,689 in 2019.
- Interestingly, when asked to pick seven factors that matter most to them, “base pay” dropped from second to seventh place compared to 2018. This indicates that other issues weigh more heavily on their job satisfaction. Factors like “benefits,” “ability to work with leading-edge tech,” “having the tools and support to do my job well,” “understanding the company’s business strategy” were all given more importance than base pay.
- Service and ops managers in 2019 report working an average of 68 hours per week, a two-hour increase from last year. Their average hours have increased 10 hours per week just since 2014 and a whopping 19 hours per week since 2006! Anecdotally, much of this time is spent trying to find qualified techs, retaining the techs they have and covering service gaps, themselves.
- Fully 99% of the service and operations managers who responded to this year’s survey say they are “actively” or “somewhat” looking for a new job. An equal percentage say they are looking because of “job opportunities too good to pass up,” and 98% of respondents say they are looking for “higher compensation.”
In the market for a new job? Our job board features hundreds of copier jobs with top employers, updated daily. Search jobs now.
Three of our four annual salary surveys are freely available!
- June: 2019 Service Technician Salary Survey
- July: 2019 Sales Manager Salary Survey
- August: 2019 Service & Operations Salary Survey
Be sure to check back in December for our 2019 Sales Representative Salary Survey results!
Read more news from around the industry on our News & Resources page.
Our readers respond to last month’s poll question
With three of our four annual salary surveys published this year, we’ve discussed how tight the employment market is in the business solutions industry. So we were curious to hear how long you expect to stay in your current position. We had a solid turnout of 8,832 votes this month!
We had a nearly even split between a 2-3 year (34%) and 4-6 year (33%) expected employment duration at their current company. Another 15% expect to say 7-9 years while only 11% plan to stay 10 or more years. The remaining 7% are on their way out the door, expecting to stay a year or less at their current job.
- 2-3 years (34%, 2,960 Votes)
- 4-6 years (33%, 2,893 Votes)
- 7-9 years (15%, 1,313 Votes)
- 10+ years (11%, 946 Votes)
- A year or less (8%, 720 Votes)
Total Voters: 8,832 (July 2, 2019 @ 8:15 pm - August 1, 2019 @ 12:14 pm)
Some comments from y’all:
- “Retiring soon. So many of my coworkers are retiring to, more than they’re bringing in – think about it, owners!”
- “I love my job and the company I work for. The culture is amazing and everyone is committed to quality customer service for the client. We genuinely like working together as a team and our customers can feel the difference. Why would I ever think of changing jobs?!”
- “In order to retain long-term employees, there needs to be a culture of development and a clear career path. Without room for growth and development, people will simply not stay. Strong leadership is key – sales manager development must be a top priority. It can be a stressful and overwhelming responsibility developing sales teams, without support and development for the sales managers, the whole system breaks down.”
- “I’ll stay until I get something better where the salary is equal to my skillset as a technician. I am OEM certified full line on several manufacturers as well as having IT certifications.”
Looking for top Copier Channel professionals? Copier Careers helps industry employers find the qualified staff they need to grow their businesses. Learn more.
- Within the past year (36%, 2,269 Votes)
- Within the past 2-4 years (31%, 1,930 Votes)
- 5+ years ago (16%, 992 Votes)
- Never but I wish they did (14%, 867 Votes)
- Never but I don’t care (2%, 102 Votes)
- They’ve offered but I didn’t participate (1%, 68 Votes)
Total Voters: 6,228 (August 1, 2019 @ 6:12 pm - September 1, 2019 @ 9:01 pm)